Privacy Policy

Effective Date: January 2026

At Cowichan Valley Division of Family Practice, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care, transparency, and respect. This Privacy Policy outlines our practices regarding how we collect, use, safeguard, and manage your data when you visit our website or interact with our services.

We believe that you should have full visibility into how your digital footprint is treated. To make this information as clear and easy to navigate as possible, we have organized the details of our policy into the expandable sections below. Please click on the pull-down menus to learn more about specific topics, including data collection, your rights, and our security measures.

By continuing to access or use our website and services, you agree to the practices described in this policy.

We may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any details you include in a contact form or service request. We may also collect limited technical data—such as browser type, device, and pages visited—for site performance purposes.

Your information is collected when you fill out forms on our website, subscribe to our communications, or interact directly with our team. We only collect the information that is necessary to serve you effectively.

Your information is used only to:
• Respond to your inquiries and service requests.
• Communicate with you regarding our services.
• Improve this website and your overall user experience.
• Send relevant information that you have specifically requested.

We deeply respect your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted partners when absolutely necessary to provide our services or when required by law.

All client information and service details are kept strictly confidential. We will never share your specific project details, identifying materials, or service history publicly without your explicit, prior permission.

This website may use basic analytics tools to understand how visitors use the site. This data is collected anonymously and helps us improve our website’s performance, layout, and content.

We use standard cookies to enhance your browsing experience, remember your preferences, and ensure our site functions properly. You always have the option to disable or manage cookies through your browser settings.

We utilize reasonable, industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

You have complete control over your data. As a user, you have the right to request access to the personal information we hold about you. You may also request the correction of any inaccuracies or the complete deletion of your personal information from our records at any time.

We may update this policy periodically to reflect changes in our digital practices. If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact CVDFP Team.